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Crossgates River Oaks Hospital continues to promote “ER Extra” ProgramER Extra emphasizes extra fast, extra easy, extra great patient care and customer service
“ER Extra” is a revolutionary emergency room experience aimed at making sure patients get the care they need in a prompt and courteous manner. The continued implementation of “ER Extra” at Crossgates River Oaks Hospital will streamline the process while simultaneously keeping patients and their families informed about what to expect.
“A smooth visit from start to finish is our goal at Crossgates River Oaks Hospital and “ER Extra” is giving our staff, nurses and physicians the necessary tools to make this a reality for each and every patient we meet,” said J. Allen Tyra, CEO
Crossgates is very focused on improving the efficiency and effectiveness of our emergency room operations and understands that no one wants to wait in an emergency situation. For this reason, the hospital has implemented a new program focused on making sure patients see an emergency room physician faster and easier. We have implemented the ProMed tracking tool in an effort to track patient times. Additionally, all emergency department personnel are committed to monitoring activity and updating those in the reception area as to when they can expect to be seen.
“We’ve always prided ourselves on excellent patient care and customer service, but as new techniques are designed and implemented, we predict we will be able to exceed our visitors’ expectations through “ER Extra,” Tyra continued.
“Naturally no one wants to think about needing emergency services. However, we want the residents of Rankin County to know that if they do, ER Extra at Crossgates River Oaks Hospital will give them the extra fast, extra easy, and extra great care they deserve,” Tyra said.